Field Care Coordinator, Williamson County

About the Role

• This is a home-based position with field responsibilities approximately 75% of the time.
• You will be responsible for managing members enrolled in the Employment and Community First CHOICES (ECF CHOICES) program as a primary support coordinator for a panel of members with intellectual or developmental disabilities.
• Support coordination activities will focus on supporting member's medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.
• If located in or within a 50-mile radius, commutable distance to Williamson County in Tennessee, you will have the flexibility to work remotely.

Key Responsibilities

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic (SDoH) needs.
• Develop and implement person-centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines.
• Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person's readiness to change to support the best health and quality of life outcomes by meeting the members where they are.
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan.
• Provide referrals and linkage as appropriate and accepted by members.

Requirements & Tech Stack

• Reside in or within a 50-mile radius, commutable driving distance to Williamson County in Tennessee.
• Access to reliable transportation and valid US driver's license.
• Ability to travel up to 75% within advertised counties and surrounding areas to meet with members and providers.
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
• Candidates are required to pass a drug test before beginning employment.

Qualifications

• Meet one of the following:
• 4-year or higher degree in social work, nursing, education, rehabilitation counseling, or other human service (e.g. psychology, sociology) or health care profession.
• Be an RN or LPN.
• Meet the federal requirements for a Qualified Developmental Disabilities Professional (QDDP) or Qualified Intellectual Disabilities Professional (QIDP).
• 5+ years of experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver and have completed Personal Outcome Measures Introduction and Assessment Workshop trainings as established by the Council on Quality and Leadership.

Preferred Qualifications

• 2+ years of experience directly serving individuals with physical, behavioral, intellectual or developmental disabilities.
• 1+ years of community case management experience coordinating care for individuals with complex needs.
• 1+ years of experience with local home and community-based providers, behavioral health providers and community support organizations addressing SDoH (e.g., food banks, non-emergent transportation, utility assistance, housing / rapid re-housing assistance, etc.).
• 1+ years of experience with MS Office, including Word, Excel, and Outlook.
• Demonstrated experience/additional training or certifications in motivational interviewing, stages of Change, trauma-informed care, person-centered care.
• Experience working in team-based care.
• Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders).
• Background in managed care.