Business Development Associate, US-Renewals

About the Role

The Business Development Associate (US Renewals, Night Shift) is a full-time, remote role focused on driving renewals and retention for Bhanzu’s learners in the US market. This position involves engaging with existing customers to understand their needs and encourage continued enrollment.

Key Responsibilities

• Driving renewals and retention for US-based learners.
• Engaging with existing customers via calls, emails, and virtual meetings.
• Presenting tailored solutions to encourage continued enrollment.
• Tracking renewal pipelines through CRM tools.
• Performing market research to analyze customer behavior, competitive landscape, and trends.
• Identifying upsell or cross-sell opportunities.
• Collaborating with internal teams to improve offerings.
• Meeting defined targets for renewals and revenue.
• Ensuring a smooth renewal experience and maintaining high levels of learner and parent satisfaction.

Requirements & Tech Stack

• Comfort working night shifts aligned to US time zones.
• Ability to manage time and productivity in a remote work environment.
• Proficiency with CRM and sales tools.
• Strong negotiation and objection-handling skills.
• A data-driven approach to meeting targets.

Qualifications

• Strong Communication skills (clear spoken and written interaction with customers in international markets).
• Effective Presentation Skills and experience creating and delivering engaging presentations.
• Lead Generation capabilities (identifying renewal, upsell, and cross-sell opportunities within existing accounts).
• Market Research skills.
• Relevant experience in business development, inside sales, account management, or customer success (preferably in edtech or education services).
• Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred (equivalent practical experience will also be considered).