Business Development Representative

Job Title: Business Development Representative

Company: Crest Ford Flat Rock

Key Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management.
• Utilize CRM tracking system daily.

Qualifications

• At least one previous role with customer service experience.
• Excellent teammate with a collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.
• Pass a background check and drug screening.