Field Services Support Practitioner 6496709

About the Role

Accenture Flex offers flexible, local, fixed-duration project-based work powered by Accenture. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. You will work with a diverse network of people across Accenture businesses, using emerging technologies to address business challenges.

Key Responsibilities

• Provide level one to level two technical support for infrastructure, systems, and applications in production and development environments.
• Work onsite, following established operating models and processes.
• Act as the primary interface with users and clients to diagnose issues and deliver resolutions across infrastructure, operating systems, networks, and application platforms.
• Ensure service stability and quality support.
• Perform independently and become a subject matter expert.
• Actively participate and contribute in team discussions, providing solutions to work-related problems.
• Develop a strong understanding of infrastructure components to enhance issue diagnosis and resolution efficiency.
• Collaborate with team members to share insights and improve support processes.
• Identify recurring issues and contribute to the development of preventive measures.
• Communicate effectively with users and stakeholders regarding technical problems and solutions.
• Continuously update knowledge on infrastructure technologies and support tools.
• This role is 100% onsite in San Diego, CA.
• This role may require some physical activity, including installing or moving equipment.

Requirements & Tech Stack

• Issue Management: Intermediate proficiency.
• Infrastructure Event Management: Intermediate proficiency (recommended).
• IT Infrastructure Operations: Beginner proficiency (suggested).
• Data Management and Integration DMI: Beginner proficiency (suggested).
• IT Security Operations: Beginner proficiency (suggested).
• Able to work at client site full-time during normal business hours, be reliable and consistent, and support end users.

Qualifications

• A minimum of 1+ years of experience in desktop support, end user computing, or IT support roles.
• Experience troubleshooting Windows desktop environments and enterprise applications.
• Hands-on experience supporting VDI platforms (Citrix, VMware Horizon, Azure Virtual Desktop, w365).
• Experience with ITSM tools (ServiceNow, Jira Service Management, etc.).
• Strong troubleshooting skills for hardware, operating systems, and application issues.
• High School Diploma or GED.

Preferred Qualifications

• Communication Skills: Advanced proficiency.
• Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Customer Service Skills: Excellent.
• Problem Solving: Intermediate proficiency.
• Project Coordination: Intermediate proficiency.
• Data Analysis: Intermediate proficiency.
• Team Collaboration: Advanced proficiency.
• Relevant certifications:
• CompTIA A+
• Microsoft Modern Desktop Administrator
• ITIL Foundation
• Citrix or VMware end-user computing certifications.