Teller (Spanish Speaking Highly Preferred)

America First Credit Union

About the Role

Tellers serve as service representatives responsible for a variety of paying and receiving functions. They also establish and build member relationships by identifying needs and educating them about products and services, while enthusiastically cross-selling Credit Union services.

Key Responsibilities

• Process deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances.
• Balance daily transactions and verify cash totals.
• Identify member needs and educate them about specific products and/or services.
• Cross-sell Credit Union services.
• Perform member services functions such as opening and closing accounts, renewing certificates, and assisting with bookkeeping and account maintenance.
• Resolve complex member transactions independently and refer members as necessary.
• Assist members via phone, mail, text, email, and assist with video solutions and self-serve channels.
• Promote and cross-sell digital services, acting as a digital services expert in the branch.
• Perform various clerical functions and assist other Service Representatives.
• Serve members promptly and professionally.
• Attain expected baselines in sales, volume, and service to support branch goals.
• Maintain privacy of member account information.
• Process "bank by mail" transactions.
• Prepare proper receipts for share deposits and loan payments.
• Process transfers, cash advances, traveler’s checks, cashiers’ checks, and money orders.
• Disburse cash or check share withdrawals.
• Process and post CD, HSA’s, and all types of IRA’s.
• Verify transactions, monitor deposit amounts, and examine documents for endorsement and negotiability.
• Detect and resolve discrepancies promptly.
• Make risk assessments of negotiable items.
• Investigate and resolve out-of-balance conditions.
• Provide "override" function for other Tellers within defined authority limits (Certified Tellers).
• Maximize the penetration of Credit Union products and services.
• Record accepted teller referrals.
• Assist with new member onboarding 2x2’s calls.
• Answer questions and assist members with complex transactions and account problems, providing resolutions within defined authority limits.
• Refer members to branch leadership as needed.
• Handle member interactions via all channels professionally.
• Process stop-payments and correspond with members regarding claims.
• Resolve transaction corrections in a timely manner.
• Perform file maintenance and account changes.
• Act as a branch expert for electronic services.
• Cross-sell AFCU digital services including: Online Banking, Mobile banking, Card Guard, Bill Pay, Mobile Deposit, and others.
• Assist with the daily maintenance operations of self-assist in-branch machines and video equipment.
• Keep branch management informed of servicing issues.
• Assist members with account lockouts and Online Banking PIN/Password resets, direct deposit, ACH, wire transfers, and other digital service account needs.
• Establish and maintain effective coordination and working relationships with area personnel and management.
• Provide guidance to other Teller Service Reps and Trainees.
• Implement individual 90-day sales action plans.
• Attend and participate in trainings, meetings, and branch sales huddles.
• Perform related clerical and receptionist duties.
• Adhere to Branch Safety, Security, and Teller Audit procedures.

Requirements & Tech Stack

• High school graduate or equivalent.
• Ability to operate related computer software, and other business equipment including 10-key, currency and coin counters, cash machines, self-assist machines, video, iPad, and telephone.

Qualifications

• Excellent communication skills and willingness to assist others.
• Ability to successfully recognize and offer sales opportunities.
• Professional appearance, dress, and attitude.
• Solid math skills.
• Attention to detail and accuracy.
• Previous retail sales or other similar financial institution work experience preferred.
• Spanish speaking highly preferred.