Product Operations Technical Specialist, Maritime

About the Role

As a Product Operations Technical Specialist for Maritime, you will play an important role in ensuring the reliability and readiness of Anduril’s Maritime products. You will help support end users by following and improving field failure discovery, mitigation, and resolution processes. You will help identify failure modes that contribute to root cause analysis, and you will help deploy fixes and manage the incident lifecycle across the Maritime fleet. This position requires a strong problem-solving mindset and hands-on expertise in debugging and resolving complex electromechanical issues.

Key Responsibilities

• Own Incident Triage and Resolution: Be the first technical responder for issues across our global Maritime fleet. Dig into logs, telemetry, and system state to isolate faults across software, hardware, and network boundaries, and drive incidents to resolution.
• Keep Customers Operational: When a full engineering fix will take time, identify and deploy interim mitigations and workarounds so customers can keep operating, while you manage the permanent fix in parallel.
• Analyze Fleet Telemetry: Pull, query, and analyze fleet health data and logs yourself to spot trends, predict failures, and prevent issues before they reach the customer.
• Drive Fleet Reliability: Partner directly with software and hardware engineering teams to turn real-world field data and failure analysis into permanent system upgrades and design improvements.
• Bridge the Gap: Act as the critical translator between deeply technical engineering teams, business development stakeholders, and military operators in the field, explaining complex issues clearly to both technical and non-technical audiences.
• Help Build the Playbook: Turn what you learn on real incidents into repeatable triage procedures, diagnostic tooling, and runbooks that scale as the Maritime fleet grows worldwide.

Requirements & Tech Stack

• Education: Bachelor's degree in a technical or related field, OR equivalent hands-on technical experience (military, maritime, industrial, or field support).
• Systems Troubleshooting: Hands-on experience troubleshooting software-intensive or networked systems in a production, field, or customer-facing environment (e.g., reading logs, isolating faults across software and hardware boundaries, reproducing issues).
• Command Line and Data Skills: Working proficiency with the Linux command line, and comfort analyzing data beyond spreadsheets (SQL, Python, bash, or similar).
• Problem-Solving Mindset: A proven ability to work through ambiguous, unstructured technical problems from first principles, including the instinct to deploy interim mitigations and workarounds that keep customers operational while permanent fixes are engineered.
• Self-Driven: Self-starter with a record of high achievement in multiple domains, who learns new systems by getting hands-on with them.
• Technical Communication and Collaboration: Ability to communicate and coordinate technical and non-technical efforts across business, engineering, and sustainment functions, influencing decision-making, resource allocation, and operational planning.
• Clearance and Location: Eligible to obtain and maintain a U.S. Secret security clearance, and based in (or willing to relocate to) Quincy, MA.
• Travel and Schedule: Ability to travel as needed to support customer operations and test events. Willingness to work non-standard hours and weekends as needed.

Preferred Qualifications

• Prior experience in a technical support escalation, field service engineering, site reliability (SRE), or customer-facing technical operations role.
• Scripting experience (Python or bash) used to automate diagnostics, parse logs, or build internal tooling.
• Familiarity with modern observability and ticketing tools (such as Grafana, Jira, or Git).
• Experience with data platforms (such as Palantir Foundry) to conduct trend analysis and drive decisions.
• Experience supporting and/or deploying undersea munitions, vehicles, or unmanned undersea systems (UUVs) as a DoD contractor or military end-user.
• Familiarity with naval systems or operations, or prior military, DoD civilian, or government agency experience.

US Salary Range

$101,000 — $135,000 USD