Operations Support Agent
FedEx
Chennai, Tamil Nadu, India2h agovia LinkedIn
About the Role
Operations Support Agent
Key Responsibilities
- Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
- Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve.
- For complex issues, may escalate to senior team members.
Key Areas of Operation
- Air Network Support
- Operations Support
- Operational Support
- Dispatch
- Admin & Support
- Customer Service
- Service Assurance
- Manifesting
- Customer Services/ Support Group
- Dangerous Goods
- Cross-Border Road Linehaul
- Domestic Air Linehaul
- Road Network
- Operational Administration & Support
- Sort Support & Trace Management
- Reporting
- Location-based Customer Service
Requirements & Tech Stack
- Microsoft Office & PC Skills
- Accuracy & Attention to Detail
- Planning & Organizing Skills
- Interpersonal Skills
- Problem Solving Skills