Medical Office Assistant

About the Role

The Medical Office Assistant role is a full-time, remote position supporting healthcare providers and medical practices through efficient administrative and patient-focused services.

Key Responsibilities

• Answering and directing phone calls
• Managing patient inquiries
• Demonstrating professional phone etiquette
• Scheduling and confirming appointments
• Updating patient records
• Coordinating calendars
• Verifying insurance information
• Assisting with patient registration and documentation
• Using basic medical terminology
• Handling email correspondence
• Preparing simple reports
• Supporting billing and claims processes
• Collaborating with other team members

Requirements & Tech Stack

Familiarity with electronic health record (EHR) systems is a beneficial qualification.

Qualifications

• Strong phone etiquette skills and the ability to handle patient calls professionally and courteously.
• Appointment scheduling skills, including managing calendars, confirming bookings, and handling rescheduling efficiently.
• Solid understanding of medical terminology.
• Insurance verification skills, including confirming coverage, benefits, and eligibility.
• Administrative assistance skills, such as data entry, record keeping, email management, and basic document preparation.
• Prior experience in a medical office or healthcare setting is a beneficial qualification.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Attention to detail.
• Ability to work independently in a remote environment.
• A high school diploma or equivalent is required.
• Post-secondary coursework or certification in medical administration is an advantage.