Assistant

Key Responsibilities

• Manage patient appointments and communicate with patients regarding them.
• Provide patients with requested information and necessary assistance.
• Communicate consultation timings and explain the role of secretaries and the appointment process.
• Assess and manage patient discomfort, impatience, and anxiety.
• Handle internal patient-related matters under the guidance of the HOD.
• Greet patients/visitors, determine their purpose, and provide relevant information.
• Coordinate with other departments to ensure smooth operations.
• Answer phone calls within two rings.
• Resolve patient issues to the best of your ability.
• Coordinate with various departments to ensure timely report delivery.
• Counsel patients for blood investigations, radiological procedures, or consultations, raise bills, and guide them to the respective department/consultant.
• Attend all departmental meetings.