Intern, Web Content

About the Role

• Paid internship opportunity with the American Bankers Association (ABA), a leading trade association.
• Duration: June 7, 2027 – August 13, 2027
• Pay rate: $25/hour for undergraduate students (Rising Junior or Senior)
• Hours: Full-time; 37.5 hours per week
• Location: Based in Washington, DC, with an expectation to work onsite at least two days per week.

Key Responsibilities

• Support website migration and content governance by inventorying, reviewing, organizing, and validating content.
• Maintain and update website content to support ABA initiatives, events, advocacy, community engagement, and communications.
• Collaborate with stakeholders and web team members on new web projects, including background research, gathering requirements, documenting needs, and developing recommendations.
• Monitor website content and performance metrics, identifying opportunities for improvement in content quality, user experience, site functionality, and engagement.
• Conduct website audits and quality assurance reviews, identifying and resolving broken links, content inconsistencies, accessibility issues, and basic code or formatting errors.
• Apply web content, accessibility, SEO, UX, and design standards to ensure consistent user experience.
• Support user experience (UX) research and testing activities, including reviewing user feedback and assisting with recommendations.

Requirements & Tech Stack

• Experience with Content Management Systems (e.g., WordPress or Drupal).
• HTML and CSS Proficiency.
• Ability to follow established protocols/processes with excellent attention to detail.
• Strong interpersonal skills and written communication skills.
• Excellent organizational skills.
• Ability to work collaboratively in a fast-paced team environment.
• Knowledge of information architecture (IA), design best practices, and the elements of good user experience.

Qualifications

• Must be enrolled in an accredited college/university as a rising junior or senior.
• Expected graduation date between December 2027 and May 2029.
• Preferred Fields of Study: Communications, Marketing, Digital Media, User Experience (UX), Human-Computer Interaction (HCI), Information Science, Web Design, Digital Technologies, Computer Science, Graphic Design, or a related field.