Customer Service Representative

Job Title: Customer Service Representative

Key Responsibilities

• Act as a liaison between Labcorp, the customer base, and patients.
• Resolve routine customer requests with products or services via inbound, outbound calls, or the internet.
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting Labcorp's products and services.
• Work in multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report any discrepancies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.

Requirements & Tech Stack

• High School Diploma or equivalent.
• 3 months or more of customer service experience.
• Proficient with Microsoft Office programs.
• Experience with Salesforce.com and/or Laboratory Information Systems.
• Possess a high level of professionalism and a strong customer service orientation.
• Ability to work independently and within a team environment.
• High level of attention to detail with the ability to prioritize and multitask.
• Ability to work in a fast-paced production environment and meet established turn-around times.
• Strong communication skills; both written and verbal.
• Ability to handle the physical requirements of the position.
• Flexibility to work overtime or other shifts depending on business needs.

Preferred Qualifications

• 1 year or more of contact center or call center experience.
• 6 months or more healthcare industry experience, such as a physician's office or a hospital.

Work Schedule

• Monday - Friday, 2:00 pm - 10:30 pm.
• Overtime and rotating weekends may be required.