Customer support intern

Role Description

The Customer Support Intern will assist customers using the company’s online platforms for radio taxi/cab services and food catering, ensuring timely and accurate responses to inquiries and issues. This is an internship role based on-site at the Lucknow office, offering hands-on experience in customer support within a technology-enabled service environment.

Key Responsibilities

• Handle phone and online queries.
• Troubleshoot basic technical problems.
• Document customer interactions.
• Escalate complex cases to senior team members.
• Track customer feedback.
• Support continuous improvement of services.
• Collaborate with technical and operations teams to resolve service-related concerns.

Qualifications

• Strong Customer Support and Customer Satisfaction skills, with a focus on polite, solution-oriented communication.
• Well-developed Interpersonal Skills for interacting effectively with diverse customers and internal teams.
• Basic Technical Support capabilities, including the ability to understand and explain platform features and common issues.
• Analytical Skills to interpret customer feedback, identify patterns in issues, and suggest improvements.
• Good verbal and written communication in English and local languages as required.
• Ability to learn quickly, follow established processes, and work under supervision in an on-site environment.
• Ongoing or completed education in any discipline; background in engineering, IT, business, or related fields is an advantage.
• Familiarity with online service platforms, ride-hailing, or food delivery applications is beneficial but not mandatory.