Sales Associate

About the Role

Sales Associates deliver friendly, knowledgeable, and proactive customer service. Associates engage customers, ask questions, and make appropriate product recommendations. Associates create a positive, welcoming store environment.

Key Responsibilities

Customer Service

• Sales Floor Engagement: Proactively engage customers on the sales floor, helping, answering questions, and providing product recommendations tailored to their needs.
• Point of Sale (POS) Proficiency: Efficiently and accurately process customer transactions using the POS system, including handling returns, exchanges, and various payment methods.
• Customer Relationship Building: Cultivate positive customer experience by providing friendly, attentive service, resolving issues promptly and professionally, and building rapport to encourage repeat business.
• Order Fulfillment: Accurately and efficiently fulfill online and phone orders, including picking, packing, and preparing items for shipment or customer pickup.

In-Store Animal Care

• Daily Animal Care: Provide daily care for feeder insects (crickets, worms) and small animals (mice, rats, guinea pigs), including feeding, watering, and cleaning cages/habitats.
• Reptile Care: Provide appropriate care for reptiles, including maintaining proper temperature and humidity levels, providing fresh water and food, and cleaning enclosures.
• Animal Health Monitoring: Observe animals for signs of illness or distress, reporting any concerns to management and following established protocols.
• Humane Handling: Handle animals gently and with respect, ensuring their well-being and minimizing stress.
• Sanitation and Hygiene: Maintain a clean and sanitary environment to prevent the spread of disease and ensure the health of the animals.

Inventory Control

• Receiving and Processing Shipments: Verify incoming deliveries against packing slips, accurately scan and record inventory receipts, and promptly stock shelves.
• Inventory Management System: Utilize inventory management software to track stock levels, identify low-stock items, and generate reports.
• Physical Inventory Counts: Participate in regular physical inventory counts to ensure accurate record-keeping and identify potential discrepancies.
• Loss Prevention: Adhere to loss prevention procedures to minimize shrinkage, including monitoring inventory levels, securing high-value items, and reporting suspicious activity.

Product Knowledge

• Comprehensive Training: Successfully complete the 8-week training course, demonstrating proficiency in product features, benefits, and applications.
• Ongoing Education: Actively participate in brand ambassador training seminars and stay up to date on new products and industry trends.
• Independent Research: Conduct individual product research to deepen knowledge and expertise, utilize resources like product manuals, online databases, and industry publications.
• Effective Communication: Clearly and effectively communicate product knowledge to customers, addressing their questions and concerns in a confident and informative manner.

Store Presentation

• Maintain Store Cleanliness: Ensure the cleanliness and tidiness of the sales floor, break room, restrooms, and office areas, adhering to company standards.
• Merchandise Presentation: Properly front, face, and organize products according to company guidelines, creating visually appealing displays that maximize sales.
• Visual Merchandising: Implement visual merchandising techniques to enhance the store's aesthetic appeal and create an inviting atmosphere for customers.
• Signage and Displays: Maintain accurate and up-to-date signage and promotional displays.

Work Environment (Key Attributes)

• Demonstrates respectful and professional communication with team members, leadership, vendors, and customers.
• Models a positive attitude and contributes to a collaborative team environment.
• Actively listens, takes direction, and follows through on responsibilities.
• Demonstrates accountability by meeting attendance, punctuality, and performance expectations.
• Maintains a strong focus on safety, following all company policies and procedures.
• Works with a sense of urgency while maintaining accuracy and attention to detail.
• Adapts to changing priorities and business needs in a fast-paced environment.
• Takes initiative, asks questions, and seeks continuous improvement.
• Execute tasks with minimal errors in a timely and efficient manner.
• Attendance is consistent and meets or exceeds company standards.

Requirements & Tech Stack

• POS system
• Inventory management software
• 8-week training course
• Brand ambassador training seminars

Qualifications

• Customer Service & Communication Skills
• Cash Handling & Register Skills
• Attention to Detail
• Reliability and Punctuality
• Willingness to Learn
• All duties as assigned

Physical Requirements

• Regularly required to stand, walk, bend, stoop, kneel, and reach throughout shift.
• Frequently lift, carry, push and or move up to 50 pounds.
• Use of hand and fingers continuously to handle, feel, and operate tools, equipment, and inventory throughout the shift.
• Ability to hear and respond to verbal instructions and safety signals.
• May be required to operate warehouse equipment such as pallet jacks or other material handling tools.
• Warehouse environment with exposure to varying temperatures, dust, and noise levels.
• Fast paced setting with frequent movement and material handling.
• May require early mornings and or weekends based on business needs.