Senior Data Center Technician

About the Role

As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment. You will have a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures to improve service quality and efficiency, and provide guidance to other technicians.

Key Responsibilities

• Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues.
• Decommission hardware for complex changes and/or systems with complex interactions, following standard procedures.
• Delegate hardware installation, deployment, and/or replacement work to technicians, providing expert guidance.
• Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed.
• Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
• Ensure technicians perform post-execution quality checks and verify compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Verify security compliance for decommissions and process data-bearing devices for destruction.
• Maintain awareness of Key Performance Indicators (KPIs).
• Train and mentor technicians through on-the-job training and by providing direct guidance.
• Attend, conduct, or assist in conducting daily safety briefings, complete required safety training, and provide guidance to technicians to facilitate compliance with safety procedures.
• Take pride and demonstrate accountability for service quality, completeness, and resulting user experience.

Requirements & Tech Stack

• Graduate / Diploma, or equivalent and basic knowledge of computer hardware and components.
• 2+ years’ experience supporting IT equipment or related technology.
• Ability to meet Microsoft, customer and/or government security screening requirements.
• Microsoft Cloud Background Check required upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Associate degree in computer science or other field and/or equivalent work experience.
• 3+ years’ experience supporting IT equipment or related technology.
• 2+ years’ experience working in a production, mission-critical 24x7x365 data center environment.
• Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.