Customer Service Associate

Customer Service Associate | The Dorne Region | Oakbrook Terrace

About the Role

• Each day starts with a set of client calls, follow-ups, and scheduled check-ins.
• You handle real questions from real people, and the pace stays steady from start to finish.

Key Responsibilities

• Speak with clients about their coverage options.
• Answer questions about next steps.
• Ensure each interaction ends with a clear plan.
• Document escalations and required callbacks accurately.
• Follow through on escalations and required callbacks.

How You Build Skills Here

• No prior insurance experience is needed.
• Training covers products, systems, and client communication from the ground up.
• Grow in an independent role with coaching, team support, and opportunities for greater responsibility.

What Keeps You Effective

• Organization matters.
• Manage your own schedule of outreach and follow-ups.
• Update records after each conversation.
• Prepare notes before the next call.

Requirements & Tech Stack

• Attention to detail is important.
• A willingness to learn is more useful than any specific background.