Business Advisory New Associate
Accenture in India
Skill required: IT Troubleshooting
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
About the Role
The Labelling workflow involves reviewing and annotating bug reports with predefined labels to categorize issue types. This requires applying judgment, product subject matter expertise, and following structured labelling taxonomies and decision trees to ensure quality and minimize ambiguity. The workflow also includes proactively flagging edge cases or areas of ambiguity to improve guides and taxonomy structures. This is a transformation from a necessary function for resolving customer problems into a value-generating service that is a strategic differentiator in the market. It is a form of technology problem solving, often applied to repair failed products or processes on a machine or a system.
Key Responsibilities
- Reviewing and annotating bug reports with predefined labels to categorize issue types.
- Applying judgment, product subject matter expertise, and following structured labelling taxonomies and decision trees.
- Proactively flagging edge cases or areas of ambiguity to improve guides and taxonomy structures.
Requirements & Tech Stack
- Primary skill: IT Troubleshooting - P1
- Minimum 0-1 years of experience in technical product labeling or operations.
- English proficiency: C1 (CEFR) level.
- Familiarity with issue tracking tools (e.g., Jira, ServiceNow) and labeling or annotation user interfaces.
- Exposure to metrics and dashboard reporting.
- Understanding of priority and severity frameworks and classification schemas.
- Experience in QA testing, triage, bug reproduction, or labeling workflows.
Qualifications
- Detail-oriented with proven ability to follow guidelines and standard operating procedures.
- Ability to effectively adapt to dynamic guidelines and procedure or protocol changes and avoid errors in complex tasks and deliver within SLA.
- Strong communication skills, including documentation and collaboration with technical and non-technical teams.
- Any Graduation.