Overnight Stock Associate

About the Role

Ross Stores, Inc. is a leading off-price retail chain with over 2,200 stores. This role is responsible for ensuring customers have a positive shopping experience and for maintaining store operations.

Key Responsibilities

• Ensures safety is the number one priority and practices safe behaviors.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Treats all customers and associates with respect and courtesy.
• Assists customers in any way necessary, including register operations, merchandise assistance, and answering questions.
• Greets customers and thanks them during register transactions.
• Provides prompt and efficient responses to customers.
• Handles customer issues courteously and calls for store leadership when needed.
• Represents and supports the company brand.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters, and replenishing restroom supplies.
• Maintains a professional appearance and adheres to the company's dress code.
• Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedites newly received merchandise to the sales floor with urgency, merchandising items per company best practices.
• Understands the Loss Prevention Awareness program and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions.
• Safeguards confidential information, cash, credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies.
• Follows all policies and procedures concerning cash, check, charge card, and refund transactions.
• Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role and maximizes productivity.

Requirements & Tech Stack

• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to regularly push, pull, and lift more than 20 pounds (for Stockroom shifts).
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Qualifications

• Ability to effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.