Entry Level Inbound Call Associate
United Wholesale Mortgage
About the Role
Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately.
Key Responsibilities
- Use initiative and make frequent and continuing use of independent judgment in obtaining and giving information.
- Establish and maintain cooperative relationships with internal and external clients.
- Learn and apply a wide variety of information about clients, organization, and services in a complex, multi-functioned operation.
- Perform effectively under continuing pressure and with frequent interruptions.
- Greet clients with poise.
- Assist clients in a timely manner.
- Understand client inquiries.
Requirements & Tech Stack
- Must be comfortable in a high volume call center environment (700-900 calls per day).
- Comfortable working on multiple computer screens and software systems in a fast-paced environment.
Qualifications
- High school diploma or equivalent.
- Vibrant personality and a desire to be a team player.
- Strong written and verbal communication skills.
- 1-2 years of high level reception OR call center experience (Nice to Have).