Customer Sales & Service Representative

About the Role

Join a global industrial distribution company as a Customer Sales & Service Representative. This role offers a Monday-through-Friday work schedule, a competitive base salary with incentive opportunities, and benefits. You will provide expert assistance to customers, build ongoing business relationships, and recommend parts and solutions, especially during equipment breakdowns. The position also allows for the utilization of mechanical aptitude to solve customer problems. This role is a starting point for growth toward a sales or management career, with a clear growth path and advancement opportunities.

Key Responsibilities

• Assist customers by phone and in person at our facility.
• Use customer service skills and talents to clarify customer needs, conduct research, and recommend parts.
• Be focused and driven to meet/exceed monthly sales goals while increasing customer satisfaction.
• Process quotes, take orders, and provide post-order service.
• On occasion, utilize mechanical aptitude to help solve customer problems or troublesome processes.

Requirements & Tech Stack

• Self-motivated and driven to exceed expectations.
• Strong prioritization and multitasking skills.
• Possess a sense of urgency.
• Take pride in verbal and written communication.
• Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
• Ability and desire to learn new systems and processes quickly.
• Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine.
• Ability to lift up to 50 lbs.

Qualifications

• 6 months of customer service experience preferred.
• Excellent telephone and written skills, including English grammar.
• High school diploma or equivalent.
• Valid driver's license and clean driving record (MVR).
• SAP / ERP experience, preferred but not required.
• Some knowledge of industrial distribution products and hydraulics, preferred but not required.
• Attention to detail, accuracy, ability to multitask, sense of humor.

Salary & Benefits

• Base salary and bonus opportunities.
• Health, vision, and dental coverage.
• 401(k) with company match.
• Paid vacation, sick time, and company holidays.
• Tuition reimbursement.
• Personalized training and development program.
• Career development and advancement opportunities.