Paytm

About the Role

• This is a full-time, on-site role based in the Greater Agra Area.
• The Paytm team member will support day-to-day operations, assist with customer interactions, and ensure smooth execution of processes related to Paytm’s products and services.

Key Responsibilities

• Handle merchant and customer queries.
• Promote Paytm offerings.
• Coordinate with internal teams.
• Maintain accurate records and reports.
• Adhere to company policies.
• Timely completion of tasks.
• Proactive participation in local initiatives to drive product adoption and user satisfaction.

Requirements & Tech Stack

• Smartphones, computers, and common office software for data entry, reporting, and daily coordination.
• Basic understanding of digital payments, mobile applications, and technology-driven services.
• Willingness to learn Paytm products in detail.

Qualifications

• Ability to communicate clearly and professionally in spoken and written language with customers, merchants, and colleagues.
• Strong organizational and time-management skills to handle multiple tasks, follow processes, and meet targets or deadlines.
• Customer-focused mindset with problem-solving skills and a positive, responsible approach to on-site work.
• Ability to work collaboratively in a team environment and adapt to changing priorities and business needs.
• Prior experience in sales, customer service, banking, or digital payments is an advantage but not mandatory.
• Minimum educational qualification typically at the high school or undergraduate level; higher education in business, finance, or related fields is beneficial.