Customer Engagement Applications Engineer

About the Role

KLA provides advanced inspection tools, metrology systems, process solutions, and computational analytics. This role is within the Customer Engagement (CE) division, a field-based group of technical experts partnering with customers to support yield improvement from R&D through high-volume production.

Key Responsibilities

• Provide technical expertise through sales presentations, product demonstrations, installation, and maintenance of company products.
• Assist sales staff in assessing potential applications of company products to meet customer needs.
• Prepare detailed product specifications for the development and implementation of customer applications/solutions.
• May build mini-applications based on customer requirements to demonstrate feasibility, often requiring rapid prototyping or product demos.
• May provide software development and consultation to prospective users.
• Conduct product capability assessment and validation.
• Provide and lead product penetration and adoption support, customer demonstrations, and head-to-head (H2H) activities at customer facilities.
• Investigate semiconductor manufacturing yield issues and provide inspection solutions.
• Create and share product value statements and use-cases with engineering, marketing, and sales groups.
• Train customers and other applications engineers.
• Support new product introductions and characterization, beta testing, and early evaluation tools.
• Generate best-known method documents and other training materials.
• Transfer knowledge to KLA's worldwide Applications team and customers.
• Work with customers to develop solutions to problems.
• Publish papers at industry symposiums or in technical journals.
• Characterize next-generation state-of-the-art semiconductor wafer inspection products, including crafting test plans, collecting data, performing analysis, and publishing results and recommendations.
• Travel to support products at customer sites is required.

Requirements & Tech Stack

• Semiconductor or related fields experience is a plus.
• Background in IC processing/Semiconductor equipment is a plus.

Qualifications

• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and 2 years related work experience.
• High energy, dedicated, and motivated engineers interested in working in High Tech.
• Ability to work with limited supervision in a work environment where projects can be driven autonomously.
• Educational background in Engineering or Physics is desired.
• Strong teamwork skills, balancing technical and people skills.
• Strong troubleshooting skills, combined with a methodical approach and clear communication.
• Well-organized with strong follow-up abilities.
• Demonstrated ability to work in a multifaceted environment.
• Excellent communication, organizational, analytical, leadership, and interpersonal skills.
• Willingness to travel (> 30%) within the US.