System Administrator 1-IT
Oracle
Kansas City, MO3h agovia LinkedIn
About the Role
- This is a standardized overnight/off-hours shift position.
Key Responsibilities
Datacenter Services Operations-Break/Fix and Hardware Maintenance
- Conducts end-to-end on-site hardware installation, removal, and troubleshooting with supervision.
- Replaces server components and upgrades servers for existing customer base, under close supervision.
Technical Support and Trouble Shooting
- Monitors, reviews, and analyzes ticket queues and system logs, addressing basic incidents.
- Escalates more complex or unresolved issues to senior technicians.
- Implements technical solutions to enhance or troubleshoot the system within Service Level Agreements (SLAs), with guidance.
- Escalates issues that affect maintaining the environments with guidance.
Safety and Compliance
- Learns and follows all established Standard Operating Procedures (SOPs) / Maintenance Operation Protocols (MOPs).
- Adheres to site rules, colocation vendor and/or data center site rules.
- Follows implemented required security controls.
- Ensures compliance with health and safety guidelines during on-site work.
Other Responsibilities
- Supports cabling validation and problem-solving to establish error-free connections.
- Attends training to bridge skill gaps and learn new relevant technologies.
- Begins to understand serving as a technical liaison for technical teams.
- Provides knowledge to identify and resolve resiliency, reliability, and availability risks.
Requirements & Tech Stack
- None explicitly stated beyond the responsibilities and qualifications.
Qualifications
- None explicitly stated beyond the responsibilities and qualifications.