Account Associate, Farm Agent Team Member

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
• We are here to help people protect what matters most.
• We take pride in serving our community with integrity, care, and real support.
• We believe in doing meaningful work that makes a difference.

About the Role

• This role involves helping people manage risks, recover from the unexpected, and realize their dreams.
• It's an opportunity to grow your career, help others, and be part of a team that strives to do good every day.
• The agency is described as very busy.

Key Responsibilities

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Qualifications

• Must be bilingual English/Spanish.
• Must possess or be able to obtain necessary state insurance licenses.
• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• You are the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact.
• You are a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You are motivated by goals and growth, and you know how to turn needs-based conversations into confident buying decisions that truly help customers.

Compensation

• $42,000.00 - $60,000.00 per year

Benefits

• Health insurance
• Training & development
• Vision insurance
• Bonus based on performance
• Dental insurance