Administrative Support I

About the Role

The Administrative Support I will provide administrative support to all managers.

Key Responsibilities

• Assemble and audit route paperwork for the next day
• Answer inbound phone calls
• Handle customer issues
• Contact vendors on inbound damage or replacement orders
• Respond to email in a timely manner
• Address pending orders
• File paperwork
• Act in a professional and an appropriate manner
• Assist in the processing of inbound delivery teams
• Monitor the delivery routes of the course of your shift
• Assist in the track route progress, as needed; call Drivers every hour to address issues as needed
• Call customers to obtain their feedback regarding their delivery experience
• Assist in the completion of POD packets that are available at the warehouse
• Responsible for the closing reports on a nightly basis
• Process daily working orders, respond to Logistics Coordinator their status
• Answer inbound phone calls from customers and delivery teams
• Print Pull Sheet and Mark Live Daily in warehouse
• Responsible for finding and submitting requested EPODs
• File all documents as needed
• Effectively communicate with builder, general contractors, and supervisors to ensure customer satisfaction
• Process and prepare freight for shipments/returns to vendors (RTVs)
• Assist with daily warehouse functions as needed
• Update inventory – daily/weekly/monthly as required
• Route monitor and remotely assist delivery and installation teams as needed
• Accurately update orders for billing as needed
• Answer inbound phone calls as needed
• Any other duties and responsibilities as assigned

Requirements & Tech Stack

• Microsoft Office – Word, Excel, etc.
• Customer service
• Detail oriented
• Organizational skills
• Time management
• Problem solving
• Accountable
• Dependable
• Documentation skills
• Analyzing data
• Professional phone skills
• Ability to resolve conflict
• Ability to listen
• Ability to multitask

Qualifications

• High school diploma or equivalent, post high school education a plus
• Prior customer service experience preferred
• Strong written and verbal communication skills
• Ability to multitask must be detail oriented and be able to work in a fast-paced office environment
• Must be able to work evenings and Saturdays
• Pass pre-employment background check
• Maintain professional and safe work environment
• Friendly demeanor

Pay: $16.42/hr

Shift: Monday-Saturday 10am-6:30pm. (Sunday and Thursdays off)