Front Desk, Primary Care Clinic

Front Desk - Primary Care Clinic

About the Role

• Schedule: Full-Time, Monday–Friday
• Location: Farmington Hills, MI

As the welcoming face of the clinic, this role is essential in creating a positive patient experience and ensuring the office runs smoothly. The Front Desk Professional will support the mission of delivering exceptional patient care.

Key Responsibilities

• Create a Welcoming Patient Experience: Greet patients and visitors warmly and professionally, manage check-in and checkout processes, and ensure accurate and efficient completion of required documentation.
• Keep the Details on Track: Verify and update patient demographic information, obtain and confirm authorizations and precertifications, process medical record release requests, and schedule and confirm appointments.
• Support Accurate Financial Operations: Enter, review, and submit daily charges for patient procedures and services, collect patient co-payments, and reconcile daily reports and deposits with accuracy.
• Keep Our Clinic Running Smoothly: Provide essential administrative and clerical support to the assigned area, helping the healthcare team stay organized, efficient, and focused on delivering outstanding patient care.
• Make a Difference Every Day: Bring a positive attitude, a commitment to excellent customer service, and a patient-first mindset to every interaction.

Requirements & Tech Stack

• High school diploma or equivalent
• OR one year of applicable cumulative, job-specific experience
• Attention to Detail: A commitment to accuracy when handling patient information, scheduling, documentation, and financial transactions.
• Customer Service Skills: A friendly, professional approach and a genuine desire to help patients feel welcomed and supported.
• Organization & Teamwork: The ability to manage multiple responsibilities, adapt to a busy environment, and work collaboratively with others.

Qualifications

• Medical Office Experience: Preferred, but not required.