Deskside Support Engineer
Cognizant
West Point, PAFresher48m agovia LinkedIn
About the Role
Location: Upper Gwynedd, PA; West Point, PA
This role is not able to offer visa transfer or sponsorship now or in the future.
Key Responsibilities
- Setup, testing, operation, and tear down of audiovisual (Multimedia) and videoconference (VTC) equipment.
- Provide basic in-room PC, laptop, wireless internet access, and Slides/PowerPoint setup support.
- Coordinate with the client's IT Department for advanced support.
- Execute all aspects of videoconferences including call set up, end-user training, troubleshooting, and issue escalation.
- Provide consultation and education to end users on presentation technology equipment.
- Perform regular preventive maintenance checks (e.g., cable management, safety standards).
- Oversee the staff setup, testing, maintenance, asset management, operation, and tear down of AV and VTC equipment.
- Provide best-effort assistance for audiovisual technical requirements.
- Provide a monthly report including room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
- Maintain processes for trouble tickets, customer issue resolution logs, and asset management.
- Troubleshoot audiovisual and videoconferencing related technology.
- Provide remote support to technical and non-technical resources.
- Maintain conference room integrity.
- Escalate housekeeping and technical issues outside of AV and conferencing technology to appropriate departments.
- Maintain understanding of current and new presentation technologies.
Salary and Other Compensation
The annual salary for this position is between $62,000 to $68,000 yearly.
This position is eligible for Cognizant’s discretionary annual incentive program, based on performance.
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan