Specialist, Client Operations

About the Role

• Join our Archer Ops team.
• Located in Berwyn, PA.

Key Responsibilities

• Work with external clients to resolve day-to-day issues and direct them to appropriate BNY Mellon resources.
• Support clients with operational and technical questions or issues and ensure requests are executed.
• Use problem-solving and communication skills to deliver high-quality service to a specialized client base.
• Monitor client inquiries, escalate complex issues, and track client needs to support business development efforts.
• Participate in internal activities and initiatives designed to improve the client experience.

Requirements & Tech Stack

• Bachelor’s degree or equivalent combination of education and experience is required.
• Experience in an operational area and/or client services is preferred.
• General understanding of BNY Mellon products, services, and broader offerings is helpful.