Medical Assistant/Relations Associate

About the Role

The Medical Assistant Relations Associate is responsible for providing patient procedures as ordered by the physician under the guidance of licensed medical staff. They also provide clerical support for the efficient functioning of the office.

Key Responsibilities

• Performs EKGs as ordered by the physician
• Performs lab testing as ordered by the physician
• Performs PFT as ordered by the physician
• Admits patients to the exam room and takes vital signs, medical history, medication history, and allergy history. Records height and weight as indicated.
• Performs quality controls.
• Ensures that patient referrals are completed and forwarded appropriately.
• Documents appropriately any treatment and any telephone contact with the patient.
• Documents in the lab accession log and outside medical testing log as per established procedure.
• Adheres to universal precautions and OSHA Regulations.
• Maintains examination rooms and medical areas in a clean and orderly fashion.
• Registers and transacts patients promptly and accurately using the current computer system.
• Updates pertinent patient information, including medical insurance coverage and eligibility.
• Ensures that all patient names appear on daily ledger sheets.
• Schedules patient appointments.
• Retrieves and files medical reports/lab results.
• Processes HMO referrals as requested by Physician, Practice Management, and patients.
• Communicates patient emergencies to the Physician.
• Answers telephones with name and Beth Israel Medical Group office location.
• Takes messages to ensure follow-up on all calls.
• Scans paperwork into the EMR in a timely fashion.
• Balances ledger sheets and accounts for all monies received.
• Has accountability for all aspects of the cash box and its contents. Notifies Office Administrator or Reimbursement/Front Office Coordinator when change is needed.
• Provides information to other departments as requested.
• Provides assistance with uncovered shifts.
• Confirms appointments.
• Notifies Practice Manager or Office Manager of any problems in the office.
• Notifies Practice Manager or Office Manager when office supplies are needed.
• Calls insurance companies to verify coverage and eligibility.
• Forwards to specialty offices all information pertinent to scheduled appointments (e.g., labs, referrals, ex-rays).

Requirements & Tech Stack

• Medical Assistant/Relations Associate
• BLS certification or Heart Saver from AHA
• Licensed/Credentialed as a Phlebotomist or EKG technician (preferred)
• Medical Assistant Certificate from an accredited school (required)
• RMA/CMA - National Certification (required)