Route Trainee

About the Role

The Route Trainee (RT) position at UniFirst is an entry-level role designed to provide comprehensive training for a future Route Service Representative (RSR) position. This role involves supporting daily operations, assisting with deliveries and service, and learning customer accounts.

Key Responsibilities

• Participate in UniFirst’s Service Certificate Program for Route Service Representative (RSR) preparation.
• Support daily operations by loading and unloading route trucks.
• Transport clean garments and products to customers and return soiled items.
• Provide route coverage during RSR absences.
• Operate a company walk-in truck along designated routes, delivering exceptional service and prioritizing safety.
• Engage in a physically active role across indoor and outdoor environments.
• Contribute to the success of the Service Department by delivering outstanding service and building customer relationships.
• Maintain a Monday–Friday daytime schedule with no nights or weekends.

Core Competencies

• Customer-Centric Mindset: Deliver exceptional service, build trust and loyalty with customers.
• Time Management & Route Efficiency: Manage time effectively to stay on schedule and complete tasks with precision.
• Dependability, Collaboration & Communication: Show up on time, follow through on responsibilities, and work effectively with teammates and leadership.

Requirements & Tech Stack

• Driver’s License: Must be at least 21 years old with a valid driver's license and a clean driving record.
• Reliable Transportation: Required.
• DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
• Educational Requirements: High school diploma, GED, or military service.
• Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Tech-Savvy: Comfortable using and learning new technologies.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., and remaining on your feet for extended periods.

Qualifications

• Prior experience in customer service, route sales, or delivery roles is a plus.

Benefits

• Competitive wages (estimated hourly pay: $23.54 - $32.69)
• 401(k) with company match
• Profit sharing
• Health and life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Formal training through the SCP program
• Continuous training and growth opportunities
• Supportive and inclusive workplace
• Monday–Friday daytime schedule, no nights or weekends