Inside Sales Assistant

Location: Los Angeles, CA

Starting Pay: $32.65 per hour

Job Summary

Supports customers and internal teams by selecting shipment services and rates, coordinating bookings, monitoring capacity, and communicating updates in a time-sensitive office environment.

Key Responsibilities

• Help customers select rates and services based on shipment weight, dimensions, commodity, routing, and requirements.
• Process booking requests and coordinate shipments through acceptance, ensuring information is accurate.
• Handle standard, special, oversize, and time-sensitive requests with loadability and profitability checks.
• Coordinate with Revenue Management, loadability, operations, and internal teams to secure capacity and optimize movement.
• Monitor flight capacity and offer alternative routes, services, and rates when flights are unavailable.
• Communicate confirmations, changes, delays, and requirements; escalate claims, complaints, and operational issues; maintain accurate booking records and status updates.

Qualifications

• High school diploma or GED required; education in business, logistics, transportation, aviation, or a related field preferred.
• Knowledge in customer service, air cargo, logistics, reservations, or transportation preferred.
• Strong organization, customer service, written and verbal communication skills, and attention to detail.

Essential Job Functions

• Must be able to remain in a stationary position 50% of workday while operating a computer and office productivity machinery.
• Must be able to operate a computer, keyboard, mouse, telephone, and other standard office equipment to enter, retrieve, review, and update booking and customer information.
• Must be able to communicate with customers and internal departments and exchange accurate information by telephone, email, and other business communication methods.
• Must be able to maintain attention to detail while managing competing priorities and making decisions about service options, routing alternatives, capacity concerns, and escalation needs.

Work Environment

• Work near others in an office; telephone, computer activity, noise, moving equipment, temperature changes, and bright or dim lighting may occur.

Schedule

• Tuesday through Saturday, 9:00 AM to 5:00 PM.
• Overtime may be available based on business needs.

Benefits

• Medical, Dental & Vision
• Prescription Drug Discounts
• Short-Term Disability, Accident, Critical Illness, & Life Insurance
• 401k/Roth
• PTO, including vacation and sick time
• Paid holidays
• Referral Program