Associate Desktop Engineer

About the Role

The Associate Desktop Engineer is a junior-level engineering role responsible for implementing, administering, and supporting company-standard endpoint technologies. This role supports Microsoft Intune administration, endpoint configuration, application deployment, device compliance, and technical troubleshooting.

Key Responsibilities

• Implement endpoint configurations, application deployments, and technology changes using established architecture, standards, and procedures.
• Perform junior-level Microsoft Intune administration, including device enrollment support, group assignments, application deployments, configuration profile assignments, and routine administrative maintenance.
• Monitor Intune device compliance, deployment status, enrollment health, and application installation results; troubleshoot common failures and escalate policy or design changes.
• Assist with testing and implementing approved Intune configuration profiles, compliance policies, application packages, scripts, and endpoint security settings.
• Support Windows Autopilot and other approved device provisioning processes.
• Provide advanced endpoint troubleshooting for Windows and macOS devices, Microsoft 365 applications, identity-related issues, and approved business applications.
• Perform routine Microsoft 365, Active Directory, and Entra ID administrative tasks.
• Support desktop engineering projects, device lifecycle initiatives, application rollouts, and endpoint modernization efforts.
• Maintain accurate endpoint configuration, application, assignment, and lifecycle records.
• Create and update technical documentation, implementation procedures, knowledge base articles, and troubleshooting guides.
• Analyze recurring endpoint issues and recommend improvements to deployment processes and platform administration.
• Escalate complex technical issues, architecture decisions, and policy design changes to senior resources.

Requirements & Tech Stack

• Operating Systems: Windows, macOS
• Productivity Suite: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Cloud Management: Microsoft Intune, Entra ID
• Directory Services: Active Directory
• Device Provisioning: Windows Autopilot

Qualifications

• 0-3 years of experience in desktop support, endpoint administration, service desk, technical internship, coursework, or hands-on lab experience.
• Working knowledge of Windows and macOS operating systems and the Microsoft 365 ecosystem.
• Foundational knowledge of Microsoft Intune concepts, including device enrollment, compliance policies, configuration profiles, and application deployment.
• Foundational knowledge of desktop hardware, software installation, device provisioning, identity and access concepts, networking basics, and common endpoint troubleshooting methods.
• Ability to follow documented technical standards, implementation plans, and change procedures.
• Strong troubleshooting, customer service, written communication, and technical documentation skills.
• High degree of professionalism and discretion.
• Ability to manage multiple priorities and collaborate effectively.
• Willingness to adjust hours as required by the business.

Education

• Associate's Degree Required.
• Bachelor's Degree Preferred.
• Degree in Information Technology, Computer Science, Information Systems, or a related field is preferred.
• Equivalent work experience, technical training, certifications, internships, or demonstrated hands-on experience may be considered.

Certifications

• None required.
• CompTIA A+, Microsoft 365 Fundamentals (MS-900), Microsoft Endpoint Administrator (MD-102), or an equivalent endpoint management certification is preferred.
• Candidates without certifications should demonstrate equivalent hands-on experience.