Application Tech Support Practitioner

Accenture

About the Role

Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions, fostering a collaborative atmosphere. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how you can contribute to our mission and help us grow together!

Key Responsibilities

• Assist in ensuring production systems are available and operating effectively.
• Drive incident and outage resolution while maintaining clear communication.
• Facilitate the restoration of service to the production environment.
• Establish disaster recovery procedures and maintain data retention practices.

Requirements & Tech Stack

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Bachelor’s Degree in relevant field of studies.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Intermediate proficiency in Customer Service.
• Beginner proficiency in Technical Troubleshooting.
• Advanced proficiency in Communication Skills.
• Intermediate proficiency in Problem Resolution.
• Beginner proficiency in Time Management.
• Prior experience in relevant related skills is advantageous.