Customer Support Specialist
Tesla
About the Role
Tesla is seeking a Customer Support Specialist to work onsite in Draper, UT. This role involves high-level customer and employee interaction, focusing on accurate and timely responses to customer inquiries. The team maintains excellent relationships with Tesla Owners and internal departments to address customer concerns effectively.
What You'll Do
- Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers.
- Review and assess customer concerns for possible troubleshooting and remote diagnostics.
- Educate customers on how to self-serve, including directing them to the self-help website and self-scheduling appointments with the local service team.
- Provide an exceptional experience to customers on a day-to-day basis.
- Accurately record issues and data into CRM / Vehicle Support System.
What You'll Bring
- Minimum 2 years of relevant work experience.
- Excellent written and oral communications skills with exceptional customer service skills.
- Flexibility to work 8-hour shifts during business hours (5 AM – 10 PM Mon-Sun).
- Proficient with MS Windows, Office, and Outlook.
- Ability to effectively navigate web browsers and multiple internal systems.
- Ability to follow oral and written instructions with attention to detail.
- Ability to establish and maintain positive, cooperative working relationships and work in a team-based environment.
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines.
- Valid US Driver’s License and/or State ID required before hire date.
- Ability to obtain DMV Salesperson’s License required. (Tesla will provide guidance and monetary assistance. Licensing process must be initiated by the third week of employment. Failure to obtain by the second month will result in termination.)
Qualifications
- Qualified persons may have a background in customer support or administrative roles.
- Candidates will thrive in both an independent and team environment.