Customer Service Specialist

Orkin

About the Role

Orkin is seeking a Customer Service Specialist with a next-level service mindset. This role is critical to helping customers and building on Orkin's reputation for top-notch service. The position offers an opportunity to help customers with a service mindset and accountability in a fast-paced dynamic environment.

Key Responsibilities

• Field incoming requests, schedule service visits, and maintain efficient routes.
• Lead with empathy and a service mindset to coordinate service, resolve issues, and support overall customer satisfaction.
• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to efficiently minimize drive time and/or distance, and recommend alternative routes when appropriate.
• Use listening skills and probing questions to identify customer concerns and evaluate needs.
• Monitor, update, and maintain the customer database with accurate customer information, including call details, disposition of calls, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer privacy and other proprietary information.

Requirements & Tech Stack

• Sales experience preferred
• High School Diploma or equivalent required
• Ability to obtain the appropriate pesticide license/certification if required (company paid)
• Ability to work in the field independently and interact with clients

Qualifications

• Service-oriented mindset
• Commitment to commitments
• Team player
• Organizational skills
• Commitment to accuracy