Order to Cash Operations Associate

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. We offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

About the Role

You will be aligned with our Finance Operations vertical and will be helping in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team overlooks the entire processes that starts from customer inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with customers.

Key Responsibilities

• Receive and deposit customer payments.
• Apply cash remittances and credits/adjustments.
• Maintain bad debt reserves and allowances.
• Prepare Accounts Receivable reporting.
• Post and reconcile Accounts Receivable activity to the general ledger.
• Solve routine problems, largely through precedent and referral to general guidelines.
• Interact within your own team and direct supervisor.
• Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• Make decisions that impact your own work.
• Act as an individual contributor as part of a team, with a predetermined, focused scope of work.

Requirements & Tech Stack

• Order to Cash
• Order Management
• Invoice-to-Cash (I2C) cycle (invoice generation, delivery, collections, cash application, and reconciliation)
• Cash applications
• Cash application processing
• Suspense account reconciliation in cash application
• Payment receipt to finalization process
• Ability to maintain and update customer master data (billing addresses, payment terms, contact details)
• Basic knowledge of credit card billing processes
• Basic knowledge of PCI compliance requirements for handling cardholder data
• Familiarity with dispute and deduction logging (reason codes, supporting documentation, routing)
• Exposure to collections workflows (dunning letters, customer statements, payment reminder sequences)
• Awareness of bad debt identification and escalation process for write-off recommendations
• Microsoft Office Suite
• Sales Order Processing
• Billing Processing
• Invoice Processing
• Accounts Receivable Ledger Maintenance
• Collections Processing
• Credit management & Assessment
• Billing and Revenue Management
• Key Performance Indicators (KPI)
• Performance Measurement Analysis and Improvement
• People Management
• Workforce Management (WFM)
• Presentation Delivery
• Accounts Receivable (AR)
• Order to Cash (OTC)
• Microsoft Excel
• Written and Verbal Communication
• Agility for quick learning
• Ability to perform under pressure

Qualifications

• BCom / Master of Business Administration / B.B.M

This role may require you to work in rotational shifts.