telecaller

About the Role

This is a full-time remote role for a Telecaller at IdentifyX.

Key Responsibilities

• Handle outbound and inbound calls to prospective and existing clients.
• Provide clear information about IdentifyX’s AI solutions.
• Respond to basic product and service inquiries.
• Maintain call logs.
• Update CRM records.
• Follow up on leads.
• Schedule product demos or meetings for the sales and customer success teams.
• Support lead qualification.
• Gather feedback from clients.
• Collaborate with internal teams to improve communication and outreach strategies.

Requirements & Tech Stack

• Strong verbal communication
• Active listening
• Professional telephone etiquette
• Ability to build rapport
• Ability to handle objections
• Ability to provide clear, concise explanations to diverse stakeholders
• Basic familiarity with customer relationship management (CRM) tools
• Ability to maintain accurate call records
• Organizational and time-management skills
• Ability to prioritize calls and follow-ups effectively
• Comfort working independently in a remote environment
• Comfort collaborating with cross-functional teams
• Interest in healthcare technology, AI, or medical software
• Prior exposure to healthcare or tech sales is an advantage
• Ability to work full-time hours with a consistent schedule
• Ability to meet performance targets

Qualifications

• Minimum high school diploma or equivalent
• A degree in business, communications, or a related field is beneficial