Technical Support Engineer
TSS Consultancy Pvt Ltd
Navi Mumbai, Maharashtra, India49m agovia LinkedIn
Key Responsibilities
- Manage and resolve technical support tickets in a timely manner, ensuring customer satisfaction.
- Troubleshoot hardware and software issues, providing solutions to clients.
- Collaborate with other team members to improve support processes and enhance service delivery.
- Document all support interactions and maintain accurate records of issues and resolutions.
- Provide training and guidance to clients on the use of products and services.
Requirements & Tech Stack
- Strong understanding of ticket handling processes.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Problem-solving mindset with a focus on customer satisfaction.