Medical Assistant

About the Role

The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under the direct supervision of the treating clinician. This role also supports other areas of the facility, including registration and referral management. The MSS requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment.

Key Responsibilities

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing.
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing.
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.).
• Assist providers during examination and treatment.
• Perform routine medical procedures as ordered by the treating clinician.
• Triage emergent patients as needed.
• Prepare and assist clinician with procedure setup and injury care.
• Apply bandages, dressings, and splints as ordered by the treating clinician.
• Dispense medications and DME as ordered by the treating clinician in accordance with state regulations.
• Complete quality assurance activities on equipment and medical devices, as well as testing processes.
• Maintain supplies, clean rooms, and equipment, and stock exam rooms.
• Maintain and operate all medical devices and equipment, including calibration and record keeping.
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
• Assist with patient flow and volume.
• Keep patients informed of expected wait times.
• Perform clerical tasks in both the front and back office associated with patient care and proper record keeping.
• Ensure accuracy in documentation.
• Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings or huddles as required.
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
• Complete any applicable training, including but not limited to clinical competency training.

Requirements & Tech Stack

• Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications.

Qualifications

• Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment).
• Customarily has at least six months or more of medical assistant experience.
• Knowledge of medical procedures and medical terminology.
• Working knowledge of occupational medicine requirements (state specific) preferred.
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
• Ability to make decisions or solve problems using logic.
• Outstanding customer service skills.
• Ability to deal with people tactfully and professionally.
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI).
• Able to communicate both verbally and in writing in a clear and professional manner.
• Teamwork focus with peers and center leadership team.
• Must participate in initial and ongoing training as required.
• Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection.