Technicien Helpdesk N1 (F/H)

About the Role

The Technicien Helpdesk N1 will provide remote workstation support to users and ensure quality service.

Key Responsibilities

• Handle Level 1 support calls and requests for workstations.
• Remotely diagnose and resolve Windows, Microsoft 365, and user account incidents.
• Manage Active Directory accounts (unlocking, password resets, access rights).
• Escalate Level 2 and Level 3 incidents to specialized teams when necessary.
• Document all interventions in the ITSM.
• Track tickets until resolution, respecting SLAs.

Requirements & Tech Stack

• Minimum 6 months of experience in workstation support (Helpdesk / Service Desk / IT Support).
• Good command of Windows 10/11 and the Microsoft 365 suite (Outlook, Teams, OneDrive).
• Knowledge of Active Directory and a ticketing tool.
• Strong organizational skills, autonomy, and rigor.
• Excellent communication skills and good team spirit.
• Very good level of French, spoken and written.