Summer 2027 Intern, Claims Operations Intern

About the Role

The Assurant Internship Program is a 12-week immersive experience focused on tackling business challenges and driving meaningful outcomes. This program offers students real-world experience while building foundational technical and business skills within a Fortune 500 organization.

The Claims Operations Intern will gain hands-on experience within residential property claims, learning how different teams contribute to the customer experience and claim lifecycle. Working alongside experienced Claims professionals, the intern will assist with operational activities, participate in cross-functional learning, and explore areas such as claim processing, quality, compliance, transformation, subrogation, training, and customer service. A summer project focused on a meaningful Claims opportunity or business challenge will be a key component, involving information gathering, analysis, recommendation development, and presentation of results. This position is designed for students interested in insurance, business operations, risk management, customer experience, or related fields.

Key Responsibilities

• Learn how residential property claims are reviewed, documented, processed, and resolved.
• Support operational activities involving claim documentation, reporting, workflow management, quality review, and process improvement.
• Work with Claims professionals across different business areas to understand their responsibilities and contributions to the claim lifecycle.
• Assist with research, data gathering, analysis, and documentation supporting current business priorities.
• Identify opportunities to improve a Claims process, workflow, technology, training approach, or customer experience.
• Complete a structured summer project with clear objectives, milestones, and measurable deliverables.
• Present project findings, insights, and recommendations to Claims colleagues and leaders.
• Participate in team meetings, professional-development activities, mentorship, and the enterprise internship learning program.

What You Will Learn

• How Claims Operations supports customers and the broader business.
• How quality, compliance, customer service, technology, and operational processes influence claim outcomes.
• How different Claims teams collaborate to address business needs and improve the customer experience.
• How to research a business problem, analyze information, and develop practical recommendations.
• How to communicate findings and present ideas to business partners and leaders.
• How to work effectively in a professional, cross-functional environment.

Basic Qualifications

• Enrollment in a bachelor's degree program with at least one semester remaining following the summer internship.
• Expected graduation date between December 2027 and August 2028.
• Availability for the full internship program from May 17, 2027 through August 7, 2027.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Effective written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple assignments and meet established deadlines.
• Ability to work independently while collaborating effectively with a team.
• Ability to handle customer and company information with discretion and confidentiality.

Preferred Qualifications

• Pursuing a bachelor's degree in business administration, insurance, risk management, finance, communications, operations, or a related field.
• Interest in claims, insurance operations, customer experience, or process improvement.
• Previous customer service, administrative, office, or internship experience.
• Strong problem-solving and critical-thinking skills.
• Ability to learn new systems and processes quickly.
• Comfort working in a high-volume, deadline-driven environment.
• Ability to adapt to changing priorities, procedures, and business needs.
• Customer-focused mindset with an interest in helping others.
• Experience using Excel to organize, review, or analyze information.

Internship Experience You Will Receive

• A structured onboarding experience.
• An assigned manager and opportunities for mentorship.
• Hands-on assignments that support real business needs.
• Exposure to experienced Claims and Operations professionals.
• Professional-development and networking opportunities.
• Ongoing coaching and performance feedback.
• A meaningful internship project with an opportunity to present your work.

Program Details

• Remote Opportunity
• Paid Internship: $20-22/hour
• Start Date: 5/17/2027
• End Date: 8/6/2027

Note: You must be work authorized in the United States on a full-time basis without the need for employer sponsorship now or in the future. F-1 (student) visa holders requiring future employer sponsorship or unable to work full-time now are not eligible.