Documentation Specialist, ICM,CRVR & AV

About the Role

• The Documentation Specialist is responsible for handling daily documentation tasks in line with client/process IOPs and ensuring quality of service is maintained.

Key Responsibilities

• Handle daily Documentation tasks in line with Client/Process IOPs.
• Ensure quality of service is maintained at all times.
• Support peers with technical or process-related challenges.
• Prepare export/import documentation and submit it timely and accurately to stakeholders.
• Adhere to IOPs and check deviations with stakeholders prior to execution.
• Focus on data quality to ensure SLAs are met.
• Maintain up-to-date understanding and training of processes and IOPs to create documentation.
• Perform root cause analyses in the event of escalations.
• Train new hires on the process(es).

Requirements & Tech Stack

• Understanding/training of Process and IOPs.