Manufacturing Engineering Trainee

About the Role

The Manufacturing Engineering Trainee (MET) is an entry-level manufacturing engineering position designed for high-potential future leaders of Dodge® Industrial. This role is part of a formal, structured rotational training and development program lasting 1-2 years.

The IIoT Service Specialist functions as the primary support resource for customers using the OPTIFY™ platform and IIoT solutions. This role collaborates with the Customer Solutions Center, Sales, Product Management, and Application Engineering teams to deliver exceptional customer support, drive customer satisfaction, and achieve growth objectives for the IIoT business. The position acts as a trusted advisor, educator, and facilitator, supporting customers throughout their OPTIFY journey to ensure successful adoption and utilization of IIoT technologies.

Key Responsibilities

• Product Related Inquiries:
• Serve as the primary technical resource for OPTIFY™ and IIoT solutions, supporting customers, sales teams, and the Customer Solutions Center.
• Provide application guidance, troubleshooting, and solution recommendations.
• Drive customer satisfaction, successful adoption, and long-term business growth through proactive support and engagement.
• Competition:
• Maintain awareness of competitive IIoT solutions, market trends, and customer needs.
• Effectively position OPTIFY™, support sales activities, and provide market feedback for continuous product improvement.
• Up-to-date IIoT Resources within Sales Region:
• Provide sales teams with the latest OPTIFY™ and IIoT product information, technical support, and market insights.
• Capture customer feedback to support continuous product improvement and business growth.
• IIoT Field Installation:
• Install, commission, and troubleshoot OPTIFY™ and IIoT solutions at customer sites.
• Configure hardware and software.
• Provide customer training.
• Ensure successful deployment, adoption, and ongoing customer satisfaction.
• Training:
• Provide OPTIFY™ and IIoT product training, technical workshops, and customer education programs to support adoption and business growth.
• Drive Product Pull-Through & Interchange:
• Conduct reliability assessments and plant surveys to identify OPTIFY™, Intelli-Lube, and Dodge product opportunities.
• Develop recommendations to improve equipment reliability, support product conversions, and drive business growth through data-driven customer insights and professional reporting.

Program Development Components

• Assigned daily mentorship from a technical and non-technical senior leader.
• Pre-assigned critical hands-on manufacturing projects aimed at eliminating cost and time, and improving safety, quality, and on-time delivery.
• Exposure to all levels of Dodge leadership.
• Rotational opportunities across all Dodge manufacturing facilities and the North American Headquarters.
• In-depth training across all facets of the business (e.g., human resources, supply chain, finance, quality).

Requirements & Tech Stack

• OPTIFY™ platform
• IIoT solutions
• Intelli-Lube
• Dodge products
• Sensor technologies
• Industrial communication protocols
• IoT platforms

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• Strong technical aptitude.
• Excellent communication and interpersonal skills, with the ability to effectively engage with internal and external stakeholders at all levels.
• Strong problem-solving skills.
• Ability to work independently as well as part of a team.
• Ability to multitask and prioritize tasks effectively.

Physical Requirements

• Ability to travel to customer sites, tradeshows, and industry events.
• Ability to stand and walk for extended periods.
• Occasional lifting required.
• Ability to travel overnight as needed.
• Ability to lift and pull up to 15 lbs.
• Ability to type, reach, and grasp.
• Ability to reach, climb, and crawl.
• Ability to speak and present in person and virtually to individuals and small groups.

Essential Job Functions

• Collaborate and meet with internal teams, including sales, engineering, and customer service, to address customer needs and improve processes.
• Engage with customers to gather feedback, understand use cases, and validate product concepts through user testing and surveys.
• Deliver in-person training programs for internal staff, distributors, and customers.
• Conduct market analysis, competitive research, and voice-of-the-customer studies.
• Collaborate with cross-functional teams to drive product success.