Communications Coordinator

Key Responsibilities

• Ideate, develop, write, and execute monthly e-newsletters and twice monthly blogs to nurture relationships and educate existing supporters, internal staff, and new audiences.
• Manage schedule and create agency email communications, including promoting event support and fundraising campaigns.
• Design print and digital collateral to support events, fundraising appeals, and donor stewardship.
• Create, execute, and evaluate social media content, including reels, to meet agency and department goals and objectives.
• Direct and/or respond to general agency inquiries, including requests for speakers, media interviews, and donation requests received through website form and social media.
• Maintain accuracy of Safe Alliance website content and support website updates for The Umbrella Center.
• Act with client in mind and work to meet client’s needs and expectations using a trauma-informed, client-centered approach.
• Maintain confidential and accurate, up-to-date client, stakeholder, intern, and volunteer records, program and agency records in agency databases, which may include CSN, Bloomerang, Financial Edge, and Paychex.
• Adhere to agency and program procedures concerning documentation, Critical Incident Reports, and Client Satisfaction Surveys, and participate in the Quality Assurance process.
• Increase awareness of victimization, prevention, and available resources through public speaking and media requests.
• Participate in community meetings and committees.
• Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.
• Contribute to quality of services by staying informed of best practices, developments, and trends in the area of trauma and victimization.
• Maintain and develop skills and knowledge by attending training and ensuring licensure and certifications are up to date as needed.
• Perform other duties as assigned.

Requirements & Tech Stack

• Bachelor Degree or Equivalent Experience.
• Ability to work with those that have or are being victimized.
• Ability to work with confidential and accurate records in agency databases, including CSN, Bloomerang, Financial Edge, and Paychex.
• Access to transportation that allows for timely fulfillment of all job requirements.
• Ability to work outside of typical work hours as the agency provides services 24/7.

Qualifications

• Adaptability
• Client Focus
• Formal Presentation
• Initiative
• Teamwork
• Technical/Professional Knowledge and Skills

Physical Requirements

• Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, twist, carry, push, pull, or otherwise move objects.
• Ability for close vision, distance vision, color vision, depth perception, and ability to adjust focus.
• Ability to reach, stand, crouch, walk, and finger, grasp, sit, twist, talk, hear, and perform repeated motions.