Maintenance Porter

About the Role

This position is involved with facility maintenance duties and customer interface.

Key Responsibilities

• Perform all maintenance and cleaning tasks as directed by the facility manager/supervisor.
• Walk garage daily to note and correct any maintenance problems.
• Sweep and pick up around entrances and exits, stairwells, clean surface area rails, booth, office, and restrooms.
• Empty trashcans in the garage, booth, and office.
• Paint areas of the facility as directed to ensure proper maintenance of poles, signs, doors, walls, curbs, islands, and gates.
• Replace burned out bulbs.
• Apply oil absorbent to oil spills.
• Submit requests for repairs or maintenance.
• Check conditions of safety items, such as gate arms, to ensure clearance bars are secure.
• Check ticket spitters and gates daily for proper operations, ticket supply, accuracy of time, and general appearance.
• Provide ticket and record gate counters to the Manager.
• Keep an inventory of janitorial supplies.
• Maintain a garage/lot sweep sheet.
• Operate automatic sweepers, scrubbers, and outdoor equipment such as weed eater, lawnmowers, or other electrical tools for repair or construction.
• Shovel, plow, or blow snow from entrance or exit ramps and designated areas using shovels and snow blowers.
• Report observed or suspected violations of company policy, safety hazards, or unusual occurrences to the Facility Manager in a timely manner.
• Practice the Three Keys to Customer Satisfaction and Five Customer Service Behaviors.
• Assist customers within the facility or as directed.
• Resolve customer complaints independently or with supervisor aid.
• Be familiar with all aspects of the operation and cover other duties including cashier, attendant, etc., on an as-needed basis.
• Maintain a neat and clean appearance and wear complete uniform during scheduled shifts.
• Perform other duties as assigned.

Requirements & Tech Stack

• High School Diploma or a combination of experience and education.
• May require facility maintenance, electrical, and/or painting experience and/or skills training.
• Valid state-issued driver's license with a current address and acceptable driving record, if expected to drive a company vehicle or on company business.
• Availability for special shift requirements, including 3rd shift and/or weekends, if applicable.

Qualifications

• Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.
• Written Communication: Writes clearly and informatively; Able to read and interpret written information.
• Customer Service: Maintains positive attitude. Responds to requests for service and assistance.
• Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Judgment: Exhibits sound and accurate judgment.
• Professionalism: Reacts well under pressure.
• Language Ability: Ability to read, write and interpret the English language. Ability to respond to common inquiries or complaints from customers.

Physical Demands

• Regularly required to use hands and fingers and to communicate with customers and fellow employees.
• Frequently required to sit; reach with hands and arms; stand or walk for long periods of time (up to 8 hours).
• Frequently required to climb, balance, stoop, kneel, and crouch.
• Required to twist, turn, stretch, and bend on a frequent basis.
• Must be able to lift and move 50 pounds or more regularly.
• Must be able to move in a relatively quick manner.
• Specific vision abilities required: Close vision, Peripheral vision, and Ability to adjust focus.
• Ability to withstand working with dust, chemicals, and other possible irritants.
• Ability to work in extreme weather conditions (rain, snow, cold, heat).