Operations Specialist
Flexport
About the Role
Flexport is building a talent community for future Operations Specialist opportunities within the North American Operations group. This role is an opportunity to launch a career in global trade, executing the shipment lifecycle for Ocean & Air shipments.
The Opportunity
As a Global Operations Specialist, you will be responsible for:
- Executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity and proactively minimizing delays.
- Immersing yourself in Flexport's culture and mastering world-class operations.
- Potential opportunities for founding team membership in new markets, international relocation, and global expansion.
- Experiencing a fast-paced career with potential for international experience, offering unmatched growth and adventure.
Key Responsibilities
- Execute the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
- Maintain communications with Flexport transportation and warehousing partners to facilitate shipment progress.
- Work and communicate cross-functionally within Flexport.
- Ensure shipments move on time and exceptions are handled appropriately.
- Use metrics to identify opportunities for improvement and deliver great performance.
- Own the data quality of client information by validating booked shipments, tracking shipment status, and validating shipment schedules.
- Consistently follow Standard Operating Procedures (SOPs) to satisfy internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.
Requirements & Tech Stack
- Team-centric mindset: focused on team outcomes and delivering on team and client expectations.
- Strong written and verbal communication skills.
- Strong attention to detail in a high-energy, fast-paced environment.
- Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
- Fluency in English, both written and verbal.
- A "compliance first" attitude for operating in a heavily regulated industry.
Qualifications
- Bachelor's/Associate's degree OR 1+ year of relevant experience.
- New graduates are encouraged to apply.