Email and Chat Support Intern

About the Role

Crossing Infotech is hiring an Email and Chat Support Intern for a full-time remote internship in India. The internship runs for 1 to 3 months with a monthly stipend of INR 14,500 to INR 16,000. Freshers and students are welcome to apply. Interns work on live projects under the guidance of experienced team members.

Job Details

• Job Title: Email and Chat Support Intern
• Duration: 1 to 3 months
• Stipend: INR 14,500 to INR 16,000 per month
• Employment Type: Full Time (Internship)
• Work Mode: Remote
• Location: India (Remote)
• Experience Level: Internship / Entry Level

Key Responsibilities

• Respond to customer queries received through email and live chat in a clear and polite way.
• Handle customer issues, complaints, and requests and resolve them within the set time.
• Use CRM and ticketing tools to record, track, and update customer interactions.
• Follow response templates, support guidelines, and quality standards.
• Escalate complex issues to the right team member with complete details.
• Maintain customer records and prepare daily and weekly support reports in Excel or Google Sheets.
• Collect customer feedback and share suggestions to improve the support process.
• Work with the team to understand requirements and deliver tasks on time.

Requirements & Tech Stack

• Excellent written English communication and typing skills.
• Good spoken English and active listening skills.
• Basic knowledge of email, chat tools, and MS Office or Google Workspace.
• Basic understanding of customer service and handling queries.
• Patience, politeness, and a problem-solving attitude.
• Ability to work in a remote setup with a laptop and stable internet connection.
• Familiarity with CRM or ticketing tools such as Zendesk, Freshdesk or HubSpot.
• Basic knowledge of Excel or Google Sheets.
• Typing speed of 30 words per minute or more.

Qualifications

• Students and recent graduates in BBA, B.Com, BA, B.Sc, BCA, B.Tech or any related field.
• Freshers interested in building a career in customer support.
• Candidates with a laptop or computer and a stable internet connection.

Benefits

• Monthly stipend of INR 14,500 to INR 16,000.
• Internship completion certificate.
• Hands-on experience on live customer support projects.
• Remote work from anywhere in India.
• Guidance and mentorship from the team.