Sales Development Representative (NYC)

About the Role

As an Inbound Sales Development Representative, you will be the first point of contact for organizations showing interest in Bob. Your role is to engage quickly, understand business challenges, and determine how HiBob can help, delivering an exceptional first experience. You will qualify opportunities, educate prospects, remove barriers, and connect them with the right Account Executive.

Note: Candidates must be located in the New York Metro Area and willing to work in the NYC office at least three days a week (Tuesday - Thursday).

Base salary: $67,000 per year, with a variable compensation component.

Key Responsibilities

• Respond promptly to inbound inquiries via phone and email.
• Qualify prospects through consultative conversations to understand business needs, priorities, and buying readiness.
• Schedule high-quality discovery meetings with Account Executives, ensuring an exceptional first experience with HiBob.
• Help prospects understand how Bob addresses their business challenges.
• Answer initial product and commercial questions, recommend relevant resources, and engage specialist teams when needed.
• Maintain accurate CRM records and manage inbound opportunities effectively.
• Follow up consistently to maximize conversion and re-engage qualified leads showing renewed interest.
• Partner with Marketing and Account Executives to improve lead quality, ensure seamless handovers, and deliver a great customer experience.
• Share customer insights to strengthen messaging, campaigns, and sales processes while contributing to continuous improvement.

Requirements & Tech Stack

• Passionate about helping businesses solve real problems.
• Excellent communicator with strong written and verbal communication skills.
• Naturally curious and enjoys asking thoughtful questions.
• Organized, proactive, and able to manage multiple conversations simultaneously.
• Commercially minded with a strong interest in building a career in SaaS sales.
• Comfortable learning new technology and explaining complex concepts simply.
• A collaborative team player who enjoys working across Sales and Marketing.
• Adaptable, resilient, and energized by a fast-paced, high-growth environment.

Bonus Experience

• Experience in inbound sales, lead qualification, customer-facing support, or SDR/BDR roles.
• Experience working in SaaS or another technology company.
• Experience using Salesforce, HubSpot, or similar CRM platforms.
• Experience with live chat platforms or sales engagement tools.
• Knowledge of HR technology or HR processes.

Qualifications

• Excellent communicator with strong written and verbal communication skills.
• Naturally curious and enjoys asking thoughtful questions.
• Organized, proactive, and able to manage multiple conversations simultaneously.
• Commercially minded with a strong interest in building a career in SaaS sales.
• Comfortable learning new technology and explaining complex concepts simply.
• A collaborative team player who enjoys working across Sales and Marketing.
• Adaptable, resilient, and energized by a fast-paced, high-growth environment.