Medical Assistant

About the Role

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable. This role is for a Medical Assistant, internally known as a Health Navigator, at an office focused on serving Senior Health members (age 65+). You will be an integral part of a primary care team supporting patients with their preventive, chronic, and acute care needs. The role emphasizes establishing trusting, supportive, and collaborative relationships with patients and their families, acting as an advocate with a focus on human connection and service.

Key Responsibilities

• Capture patient health and healthcare experience information during rooming, including taking vitals, administering point-of-care testing, and performing age and condition-appropriate screening assessments.
• Assist with post-visit care coordination, including scheduling specialist appointments, coordinating referrals, and sharing information with the patient's care team.
• Collaborate with providers to monitor the health of a patient panel and ensure preventive measures are up to date.
• Participate in daily practice operations such as answering phone calls, responding to emails, assisting with front desk inquiries, and maintaining the clinical space.
• Assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques.
• Provide anticipatory preventive guidance to families with children by establishing healing relationships.

Requirements & Tech Stack

• Computer technology proficiency: typing, navigating the internet, and using multiple software systems simultaneously.

Qualifications

• At least 6 months of experience in a high-touch customer service or patient-facing role in a healthcare setting.
• Graduation from an accredited postsecondary program by CAAHEP or ABHES, or completion of relevant Medical Assistant training by a branch of the armed forces.
• OR a Medical Assistant certification issued by an organization accredited by the National Commission for Certifying Agencies or the American National Standards Institute.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
• A proven track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and taking action on challenges.