Communications Co-op

About the Role

We're looking for a motivated and detail-oriented Co-op to join our Communications & Consumer Relations team, supporting consumer engagement, internal communications, and brand storytelling initiatives. This 6-month co-op program offers a unique opportunity to gain hands-on experience in customer relations, content creation, data analysis, and corporate communications within a dynamic consumer packaged goods environment. The Co-op will contribute to projects that directly impact both internal stakeholders and external consumers.

This position is part of our 6-month Co-op Program, running from January 4, 2027 through June 25, 2027. The role follows a hybrid work model, with team members expected to work three days per week from our Boston Seaport Corporate Office and the remaining days remotely.

Key Responsibilities

• Consumer Relations & Customer Engagement
• Respond to consumer ("drinker") inquiries and contacts, delivering exceptional customer service experiences.
• Coordinate and fulfill goodwill shipments for consumers as appropriate.
• Analyze consumer feedback and contact trends to identify actionable insights for Brand and Quality teams.
• Communications & Content Development
• Create content for corporate brand social media and communication channels.
• Support internal communication initiatives through the creation, maintenance, and enhancement of BrewHub content.
• Assist with repurposing communications and messaging for various internal and external audiences.
• Analytics & Reporting
• Track and report consumer insights and engagement trends.
• Support cross-functional reporting efforts by providing data-driven observations and recommendations.
• Collaborate with teams across the business to communicate key findings and support decision-making.

Qualifications

• Currently pursuing a degree in Communications, Marketing, Public Relations, Business, Journalism, or a related field.
• Must continue to be enrolled in school after the completion of their co-op.
• Must be 21 years of age or older.
• Strong customer service skills and a passion for creating positive consumer experiences.
• Excellent written communication skills with strong attention to detail.
• Effective time management and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently and collaborating with cross-functional teams.

Preferred Qualifications

• Experience using CRM platforms or other customer relationship management systems.
• Exposure to Power BI or other data visualization and reporting tools.
• Social media content creation or community management experience.