Associate Analyst, Customer Accounts

About the Role

RXO is a leading provider of transportation solutions focused on creating efficient ways for shippers and carriers to transport goods across North America.

As an Associate Customer Accounts Analyst, you will be responsible for providing data analysis, reporting, and operational insights focused on escalations, service performance, and execution discipline across delivery hubs. You will partner closely with Customer Accounts leadership and Operations to identify trends, support escalated issue resolution, and protect the client experience.

Key Responsibilities

• Monitor SLA performance and service metrics to identify emerging risks or missed commitments.
• Respond to same-day leadership requests for data, summaries, or clarification on active issues.
• Partner with Operations and internal teams to validate data accuracy and confirm root causes on escalated items.
• Develop and maintain standardized dashboards, pivot tables, and scorecards (Excel-based).
• Support monthly and quarterly performance reviews, including QBR materials and leadership decks.
• Help standardize reporting and improve data governance as volume and complexity grow.
• Maintain master trackers and ensure data integrity across multiple source files.
• Identify emerging risk patterns, execution gaps, and repeat drivers, particularly those impacting high-visibility customers or executive stakeholders.
• Support process improvements for data collection, reporting cadence, and standardization.

Requirements & Tech Stack

• Analytical judgment with the ability to prioritize high-impact issues.
• Organized, reliable, and proactive—anticipates client and leadership needs.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.